This Privacy Policy (hereinafter referred to as "this Policy") is intended to help you understand how PT. KATA KREATIF INTERACTIVE (hereinafter referred to as "KATA") collects, stores, uses and shares your information, including your personal data. This Policy applies whether you access or use our services through our website, application, or in any other way.
The law does not oblige you to provide any personal data, but please note that without such information, we may not be able to provide you with complete services or the best user experience.
This Policy has been incorporated into and constitutes part of KATA's Terms of Use by reference. Any terms not explicitly defined in this Policy shall have the meanings as set forth in the Terms of Use.
We recommend that you read this Policy carefully to ensure that you fully understand and agree to its contents. By starting to use our services (including accessing the website or application), you are deemed to have read and accepted this Policy. If you do not agree to any terms of this Policy, please do not use our services. If this Policy is changed, your continued use of our services after the change shall mean that you accept the relevant updates.
Please note that some contents of this Policy may not apply to you in accordance with the laws and regulations of your jurisdiction.
If you have any questions or concerns about this Policy, please feel free to contact us via the following email: pertanyaanonline@gmail.com
1. Scope of Application of the Privacy Policy
2. What Contents Are Included in the Privacy Policy?
3. What Information Will We Collect?
4. How Do We Use Your Information and Content?
5. Tracking Technologies
6. With Which Institutions Will We Share Your Personal Data?
7. Third-Party Integration and Relevant Privacy Policies
8. Sources of Personal Data and Disclosure of Sensitive Data
9. Reasons and Methods for Us to Process Your Information
10. Marketing and Advertising
11. How Do We Transfer Your Information?
12. How Do We Retain Your Information?
13. How Do We Delete Your Account Information and Data?
14. Compliance with GDPR, PDP and CCPA
15. Child Safety Standards
16. Protection of Minors' Privacy
17. Your Privacy Rights and Choices
18. Updates to the Privacy Policy
19. Version Control
20. Contact Us
This Policy applies to all interactive behaviors that may occur while you use our application, including but not limited to using various services of the application, providing feedback on issues via email, and querying relevant information. The controller of your personal data is [KATA (hereinafter referred to as "we" or "us")]. This Policy does not apply to third-party services, and we will not share or sell any data with third parties. It should be noted that data collected by third parties is subject to their own privacy policies; if necessary, we recommend you learn about the privacy agreements and practices of third-party services on your own.
This Policy applies to the following scenarios:
You have the right to refuse to provide personal information to us in the following scenarios:
Please read this Policy carefully. If you do not accept the contents of the Privacy Policy, please immediately remove or uninstall the applications under your account. When you complete the application download and start using it, we will deem that you have accepted the contents of this Policy.
In this Policy, we list the types of information we collect. Please keep the following in mind: we collect:
• Account Information: When you register for this application or modify personal settings, we will collect the data you provide, such as username, phone number, profile photo and other information, and assign you an account with a unique identifier.
• Payment Information: When you purchase related services through payment platforms, we only collect transaction data from these platforms and will not collect or store sensitive information such as complete payment card numbers.
• Usage Data: We will collect data generated when you use the application, including messages, photos, videos, gifts and other user data. In addition, we will process your conversations with other users and the content you share during use. Such content may be temporarily stored to prevent violations.
• Communication Data: When you contact our customer service or report problems, we will collect your contact information, message content and other relevant data, such as your name or alias, email address, IP address and any additional information you provide. It is mainly used to respond to and resolve the problems you feedback.
• Device Identifiers: For the mobile phone you use when using our products, we will collect information including device model, operating system version, IP address, unique device identifier, time zone, system language, etc.
• User Behavior Data: When you perform operations in the product, we will collect relevant data on how you use this application, such as chat duration, interaction frequency, clicked content, used functions, etc.
• Anomaly Data: When you access this application, we will collect log data, including error reports, crash logs, etc. Such data is collected anonymously.
| Category | Purpose | Specific Usage Content |
|---|---|---|
| Managing Accounts and Providing Services | We use your data to create and manage your account and provide you with basic functions | Account Creation and Login: Use your registration information (such as email, phone number, etc.) to create an account and allow you to log in securely.Customer Service Support: When you encounter problems, our customer service team may check your account information to help solve your questions or technical problems.Payment Processing: If you use our paid services (such as purchasing coins for video calls), we will use your payment information for transaction processing to ensure the safe and smooth completion of payment.In-app Operations: May store your chat history and friend list to provide a continuous experience. |
| Establishing Connections for Users | To provide you with a stable, continuous and friendly application experience. | Matching Recommendations: We may recommend users you may be interested in based on your interests, preferences and usage habits to improve interaction quality.Displaying User Profiles: To help you find suitable chat partners, we will display your basic information (such as nickname, avatar, gender, etc.) to other users, and also display their information to you.Optimizing Communication Experience: We may adjust the matching mechanism based on your usage data (such as chat duration, interaction frequency, etc.) to improve the accuracy of recommendations, so as to provide you with a friendly application experience. |
| Improving Services and Developing New Features | To continuously optimize and iterate our application, we usually analyze user data to obtain user needs, optimize existing functions and develop new functions, which is an indispensable link for our application. | User Behavior Analysis: We will analyze users' usage habits (such as chat duration, matching success rate, etc.) to optimize user experience, such as improving matching accuracy or improving the chat interface.Testing New Features: Before launching new features, we may test them on some users to evaluate the effect of new features and user feedback.Performance Optimization: We will collect device information, network connection status and other data to ensure the stable and smooth operation of the application and reduce crashes or freezes. |
| Preventing Fraud and Illegal Activities | To protect user safety, we will use data to detect and prevent improper behaviors such as fraud, harassment and violations. | Investigating Improper Behaviors: If users report certain behaviors (such as harassment, fraud, etc.), we will analyze relevant chat records, transaction information, etc. to take appropriate measures, which is an important part of protecting your legitimate rights and interests.Detecting Abnormal Activities: We may irregularly detect abnormal activities (such as mass creation of fake accounts, sending a large number of spam messages in a short time, etc.) and take corresponding security measures.Combating Violation Content: If content that violates our community guidelines is detected, we may warn users, restrict their accounts, or even take legal action. |
| Complying with Legal Provisions | We provide services globally, so we need to comply with the laws and regulations of different countries and regions. | Complying with Regulatory Requirements: When necessary, we will process or store user data in accordance with the relevant policies and laws and regulations of the user's location.Assisting Law Enforcement Agencies: If we receive a request from a law enforcement agency in the user's location (such as a subpoena from a law enforcement agency), we may need to provide relevant user data to assist in investigations and law enforcement. |
You may choose to provide information regarding your religious beliefs, sexual orientation, political opinions, health status, race and ethnicity, philosophical beliefs or trade union membership. These and other types of information may be subject to special protection by the laws of your jurisdiction.
When you access or use our services, we may use technical means including web beacons, local storage, Android ID and other similar technologies (collectively referred to as "Tracking Technologies"). These technologies can help us automatically collect relevant behavioral information about you, your device and your use process. Through the analysis and processing of the above information, we can optimize your browsing experience, improve service efficiency, carry out data analysis, provide personalized function settings, and display content and advertisements more in line with your interests and preferences.
• Necessary Tracking Technologies — When you access our services or perform specific operations in applications or websites, such tracking technologies will be automatically deployed to your device. These technologies are crucial to ensuring the normal operation of services and the realization of core functions, enabling you to browse and use our services smoothly. Based on their necessity, we do not need to obtain your consent separately when using such technologies.
• Functional Tracking Technologies — Such tracking technologies are used to record the choices you make during the use of services (such as language preferences or regional settings) to provide you with a more convenient and personalized experience. For example, they can be used for identity verification (identifying your login status) and supporting other enhanced functions, thereby improving the overall user experience.
• Performance and Analysis Tracking Technologies — This type of tracking technology is used to collect information related to your online activities, such as your stay time in the service, visit frequency, function usage and content interaction. These data are usually analyzed in aggregated or statistical form for research, performance optimization and service quality improvement, without individually identifying your personal identity.
When you access or use our services, we may use first-party tracking technologies on your device. At the same time, some partners (such as analytics or advertising service providers) may also use their own third-party tracking technologies in our services. These technologies may remain in effect during or after your visit.
You can manage or restrict relevant tracking behaviors through our privacy preference setting tools (if applicable) or through browser and device settings. However, please note that restricting certain tracking technologies may affect the normal use of some functions.
On Android devices, you can enable options such as "Opt out of Ads Personalization" in the Google Ads related settings of your device's Android settings to withdraw your previously granted authorization for personalized ads. The specific setting path or name may vary depending on the Android system version or device manufacturer.
We will never sell users' personal data to others. Your personal data will not be directly transmitted from your application to another application on the same device. In addition, we may share and disclose your personal data in the following ways:
Service providers that carry out work on our behalf and need to access certain personal data to provide services to us. These companies include but are not limited to customer service support companies, cloud storage providers, analytics service providers, anti-fraud companies, etc.
We use third-party payment processors to assist you in completing payments when you use our services. These third parties can access your personal data and perform these tasks on our behalf.
We will share your data with external auditors, consultants and professional service providers (such as lawyers, accountants, insurance companies, etc.) to ensure that we comply with regulatory requirements and industry standards, conduct audits, handle disputes, etc.
We may disclose part of your data to government or law enforcement officials or private institutions. We will have the sole discretion to decide whether to disclose, if we deem it necessary or appropriate, for example, to respond to claims and legal proceedings (including but not limited to subpoenas), protect the property and rights of us or third parties, protect the safety of the public or any person, or to prevent or stop any activity that we believe is or may be illegal, unethical, improper or legally liable. We may also need to disclose personal data in accordance with the legitimate requirements of public institutions, including meeting national security or law enforcement requirements.
If we undergo a merger, acquisition or asset sale, your information may be transferred or shared as part of the business transfer.
| Category of Personal Data Collected | Personal Data Collected | Recipients |
|---|---|---|
| Identifiers | Full name, social media identifier, username, IP address, UDID, phone number | Ad Networks |
| Internet Activity Information | Browsing history, search history, consumer interaction information with websites, applications or advertisements | Ad Networks |
The application will use third-party SDKs, such as Firebase/Google Play Billing, etc. We will automatically collect and analyze data at key nodes of the application service to better optimize the product or provide users with a better product experience. For more information, we strongly recommend you learn about the privacy policies and practices of third-party SDKs. Below we provide the corresponding SDK purposes and privacy policy links.
| SDK Name | Purpose | Privacy Policy Link |
|---|---|---|
| Google Play Billing | Providing Payment Services | Privacy Policy |
| Adjust | Ad Attribution | Privacy Policy |
| Agora | Providing Low-Latency HD Calls | Privacy Policy |
| Rongcloud | Communication | Privacy Policy |
The application will involve the following sensitive personal data, and we will detail the purposes and processing methods.
| Permission Type | Sensitive Personal Data Permissions | Standard Implementation Plan |
|---|---|---|
| Runtime Permissions | Microphone/Camera/Photo Gallery | Display in the form of a pop-up window on the application Describe the purpose of data collection Provide "Reject" and "Accept" options Collect and access users' personal and sensitive data only after successful authorization |
| Reason for Processing | Method of Processing | Information May Include |
|---|---|---|
| The application collects and stores your information in an "optional" way to provide a convenient application login account | • Provide three login methods for you after the initial installation of the application | • You choose one-click login • You choose phone number login • You choose Google Account login |
| The application will automatically process the collected and stored personal information about you, understand your interests and hobbies through evaluation, and recommend personalized experiences for you in the application in accordance with our terms | • Customized functions and content(such as people you may know, people in your region, or people with common hobbies with you) | • Photos uploaded in your personal information. • Gender, age, interests, country/region, personalized signature and other content optionally filled in your personal information. • Transaction data of your purchased services. • The duration and frequency of operations you perform in the product. |
| Provide and improve products, collect and store information involved in the application, share, analyze, review and adjust information when necessary, and in some cases, not only use automated processing technology | • Create and maintain your personal information interface. • Provide customized functions and content. • Provide messaging services, voice/video call functions, and functions for communicating and interacting with others. • Provide iterative upgrades of product functions. • Facilitate your use of payment functions for purchases and payments. • Conduct product user behavior analysis. • Product crash analysis. | • Your account registration information.• The personal information content you created. • The text, voice and video interaction functions you obtained through the application. • Your way of interaction. • The applications and functions you are using, and the operations you perform in them. • The duration and frequency of your use in the application. • Transaction information provided by third-party payment platforms in your purchase transactions. |
| Research and help ensure the security and integrity of the provided services. We will grasp the information related to you and realize it through automated technology or manual review | • Verify account information. • Investigate behaviors that violate our terms. • Investigate suspicious activities. • Inspect and discover, prevent and combat harmful or illegal behaviors. • Detect and prevent spam content, prevent security issues and bad experiences. • Provide assistance within the scope of responsibilities to laws and regulations and governments in jurisdictions. • Maintain the integrity and image of the product. | • Your account information. • The content you posted, including text, audio, video, etc. • Your purchase behavior. • Your interaction type, used functions, etc. • The duration and frequency of your operations in the application. |
| Contacting You: We are very willing to listen to your suggestions and feedback, and we will contact you via email. | • Changes to product terms and policies will be notified to you via email. • Provide guidance and suggestions on your behaviors on the product. • Respond to your suggestions and feedback to us. | • The registration information you provided. • The contact information provided on your personal information page. • The email address you used to contact us. |
| When optimizing products or operations, we will pseudonymize your personal information | • Provide data support for operational analysis • Provide data support for product optimization | • Your account registration information. • The personal information content you created. • The text, voice and video interaction functions you obtained through the application. • Your way of interaction. • The applications and functions you are using, and the operations you perform in them. • The duration and frequency of your use in the application. • Transaction information provided by third-party payment platforms in your purchase transactions. |
We may use your personal information directly or through trusted third-party partners to send you promotional information related to our services, or introduce other products, services, websites or applications provided by us and our business partners (collectively referred to as "Marketing Partners"). We believe this information may be relevant to your interests.
In addition, we may cooperate with advertising service providers, data analysis institutions and social media platforms to display advertising content more in line with your interests inside and outside our services. These partners may use device identifiers or similar technologies to collect interaction information when you use our services and other websites or applications, thereby helping us evaluate advertising effects and optimize advertising display.
In some cases, we may provide processed limited identification information (such as encrypted email addresses or device identifiers) to advertising partners to match relevant content or preferential information across different platforms. Some third parties may also collect information in our services through their own technologies, and their data use methods will be subject to their respective privacy policies.
It should be noted that we may still send you important notifications related to your account or services, such as account updates or policy changes.
Since [KATA] operates globally and our users are distributed all over the world, we need to transfer information for various reasons, mainly to meet the needs of the following scenarios:
Your information may be transferred or moved to, or stored and processed in the following places:
For your non-sensitive information, such as your email and IP address, we cannot guarantee absolute security. When you provide personal information or relevant sensitive information to any third party while using the application, we believe this is your right and is not within the scope of our protection.
Scenarios with Determinable Retention Period:
If you are located in the European Economic Area (EEA), in accordance with the General Data Protection Regulation (GDPR), you have the following rights:
The above content applies to the European Economic Area. Users in this region who wish to exercise their [GDPR] rights may contact us through the customer service email and feedback their right needs.
If you are located in Indonesia, in accordance with Indonesia's Personal Data Protection Act (PDP), you have the following rights:
The above content applies to the Indonesia region. Users in this region who wish to exercise their [PDP] rights may contact us through the customer service email and feedback their right needs.
If you are a resident of California, USA, in accordance with the California Consumer Privacy Act (CCPA), you have the following rights:
The above content applies to the California region of the United States. Users in this region who wish to exercise their [CCPA] rights may contact us through the customer service email and feedback their right needs.
Under our operation and management, we are committed to providing a safe, healthy and strictly supervised interactive environment for all users. This "Child Safety Standards" is a public policy document that clearly expresses our zero-tolerance stance on Child Sexual Abuse and Exploitation (CSAE) and ensures consistency with Google Play's "Child Safety Standards Policy". This standard applies to all our users and the content they publish.
We strictly prohibit any form of CSAE behavior, including but not limited to:
Our products and services are only available to adults aged 18 and above. The platform will implement age verification and immediately take restrictive or banning measures on accounts of suspected minor users.
The platform combines automated monitoring and manual review to continuously monitor the following content:
Users can report CSAE-related content or behaviors, suspected minor users using the platform, and behaviors that lure or exploit minors. Serious reports will be prioritized, and initial feedback will usually be given within 24 hours.
To ensure platform security, we adopt the following enforcement standards for violations:
KATA is committed to continuously maintaining and publicly updating this standard to ensure that it strictly complies with Google Play's "Child Safety Standards Policy" and the relevant laws and regulations on child protection in various countries. Through continuously strengthening platform security management measures, we will provide users with a legal, reliable and safe use environment.
We attach great importance to the privacy protection of minors. In accordance with the minor safety policies of distribution platforms, we refuse to provide services, data collection and marketing promotion to users under 18 years of age.
We attach great importance to the healthy growth of minors and hope to protect minors together with you. You have two ways to work with us to maintain this task:
Our specific measures are as follows:
• We will not intentionally collect, store or process any information of users under 18 years of age, including but not limited to their name, address, email, contact information, device identifiers, location data and any personally identifiable information.
• If we discover or are notified that a user under 18 years of age has provided personal information, we will immediately take the following actions, including but not limited to:
In accordance with the laws of your jurisdiction, you may have specific rights related to the collection and processing of personal data. If these rights apply to you, you can contact us at any time via email (pertanyaanonline@gmail.com) to exercise the following rights:
17.1 Right to Access Your Personal Data: You can log in to your account at any time to view the personal information we store, including but not limited to username, email, avatar, chat records, etc.
17.2 Right to Data Portability: You have the right to request us to easily move, copy and transmit your personal data from one IT environment to another in a safe and reliable manner without affecting its availability.
17.3 Right to Deletion/Erasure: You have the right to request the deletion of your personal information, including but not limited to account data, chat records and payment information.
17.4 Right to Rectification: If your personal information changes and these changes affect your normal use of the application, you can update the relevant information in the application or submit a rectification request through [pertanyaanonline@gmail.com].
17.5 Right to Restrict or Object to Processing: In certain cases (such as involving security or legal compliance requirements), we may not be able to provide full access rights, but we will try our best to meet your request and provide a reasonable explanation.
17.6 Right to Restrict the Use and Disclosure of Your Sensitive Personal Data: You have the right to request to restrict the collection of your sensitive personal data to only the purposes necessary for the performance of our services;
17.7 Right to Withdraw Consent: If we process personal data based on your consent, you have the right to withdraw the consent you gave at any time;
17.8 Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing (including user profiling) that have legal effects or similar significant impacts on you, except when necessary to perform the contract between you and us or based on your explicit consent in accordance with this Agreement.
17.9 Right to Opt Out of the Sale or Sharing of Personal Data: If we sell or share your personal data for the purpose of behavioral targeted advertising, you can apply to opt out. Even so, we may still disclose limited information to partners when necessary to support legitimate business operations such as service provision, system security, data analysis or fraud prevention.
17.10 Right to Non-Discrimination: You have the right to be free from any discrimination when exercising your rights, for example, being provided with different prices or products, or different levels or quality of services, solely based on your request.
Special Note: These rights are not absolute. All requests must comply with applicable legal requirements, including any legal and ethical reporting or document retention obligations. We may also decide to correct, supplement or delete incomplete or inaccurate information at any time in accordance with internal policies.
If you have any questions about your privacy rights, please feel free to contact us through customer service.
This Privacy Policy is drafted in English, and the English version is the original and ultimately effective version. Translations in other languages are for reference only. If there is any discrepancy in understanding between the English version and other language versions, the English version shall prevail, and its legal effect and scope of application shall be based solely on the English version.
If you have any questions about our services or the way we process personal information, please feel free to contact us via the following email: pertanyaanonline@gmail.com
We will reply and handle it as soon as possible after receiving your email. Thank you for your attention and trust in Kata. We are always committed to providing you with a professional, transparent and safe service experience.
If you have any questions, please feel free to contact us. We are always here.