Effective date: November,2025
1. Overview
1.1 Data Controller
PT. KATA KREATIF INTERACTIVE, incorporated in Indonesia, located at 13 Jl. Angsana 9, RT 5, RW 5, Kel. Periuk, Kec. Periuk, Kota Tangerang - 15131 (“We”).
1.2 Scope
This Privacy Policy explains how We collect, use, disclose, and protect your personal data when you use our mobile applications or digital services (“Services”).
1.3 Regulatory Compliance
Our data practices comply with:
Google Play Policy: User requirements, security, data protection, and child safety guidelines.
GDPR (EEA): Legal collection and processing of data within the European Economic Area.
CCPA (California, USA): Privacy rights and protections for California residents.
Personal Data Protection Act (PDP) of Indonesia;
1.4 Your Responsibility
By using [LolaChat], you confirm that you have read, understood, and agreed to this Privacy Policy.
1.5 Non-Acceptance
If you do not agree with any part of this policy, please uninstall or refrain from installing [LolaChat] immediately.
2. Coverage and applicable conditions
This Privacy Policy applies to all aspects of data collection, processing and protection during your interaction with [LolaChat], whether you are using the features of the application, communicating with our support team via email, or interacting with other users. The entity responsible for processing your personal data is [PT. KATA KREATIF INTERACTIVE].
Please note that this policy does not cover third-party services you may interact with while using our application. We will not sell, trade, or share your personal data with third parties. However, if you choose to use external services (such as payment providers or social media logins), their privacy policies will apply. We strongly recommend that you review their data processing practices before using their services.
This policy applies to the following situations:
When you access, use or register for the App's services.
When you voluntarily provide personal data in exchange for support, inquiries or feedback.
You reserve the right to retain certain information in the following circumstances:
If there is no legal requirement to enforce it.
If you don't want to share information with us.
If you do not agree with us or our affiliated service providers to process data.
3. Core concept interpretation
To ensure the clarity of this Privacy Policy, we define the following terms:
Personal Information: any data that directly or indirectly identifies an individual, including but not limited to name, contact information, personal information and any other personally identifiable information.
Technical data: Information automatically collected as users interact with applications, such as device specifications, operating system details, and system diagnostics.
Data used: Behavioral information generated by using the application, including session duration, functional interactions, and participation patterns.
User data: any personal or non-personal information voluntarily shared or transmitted by the user when using the App service.
4. Personal Data Protection Act (PDP) of Indonesia
We comply with the Indonesian Personal Data Protection Law (PDP Law) and its implementing regulations. When collecting, using, storing, sharing, and transferring data from users located in Indonesia or originating in Indonesia across borders, the following provisions will apply:
Right to know: the right to know the identity of the data collector, the legal basis for processing the data, the purpose of collecting the data and the way the data is used.
Access: Access and obtain a copy of your personal data held by the entity.
Correction right: the ability to update or correct inaccuracies in personal data to ensure that the information is accurate and up-to-date.
Right to delete: You may request the deletion or destruction of personal data when it is no longer necessary for the collection purpose or when consent is withdrawn.
Restriction of processing rights: The use of personal data may be restricted in case of disputes over data accuracy or illegal processing.
Objection: You may object to data processing in certain circumstances, such as for direct marketing purposes, or for automated decisions that have a significant impact on an individual.
Data portability: The right to request a copy of personal data in digital format and to transfer data from one service provider to another.
Withdrawal of consent: You may withdraw your previous consent to data processing at any time.
Non-discrimination: The right to be free from any form of discrimination or punishment in the exercise of privacy rights.
Claim right: If the data privacy right is violated, you have the right to seek legal relief and compensation.
Right to complain: You may file a complaint with the relevant data protection authority on issues related to personal data processing.
Right to object to automated decision-making: The right to object to decisions that are based entirely on automated processing (including data analysis), if the decision has a significant impact on or legal consequences for the data subject.
5. GDPR and CCPA
5.1 GDPR (General Data Protection Regulation)
Under the GDPR, Google must ensure that user data is collected and used in the EU based on explicit consent. If you are located in the European Economic Area (EEA), under the General Data Protection Regulation (GDPR), you have the following rights:
Access: You can view the information we collect about your name, contact information, usage records, etc. at any time. We provide you with a clear list of information and query path.
Right to correct: If you find any error or need to update the information, please contact us through customer service email (pertanyaanonline@gmail.com) for assistance. We will process it within 15 working days.
Right to delete: You can apply for the deletion of specific information or submit an account cancellation application. We will delete the data as soon as possible within the scope permitted by laws and regulations and notify you (except for certain exceptions).
Restriction of processing rights: You can close the contact book, location, camera and other permissions of [LolaChat] at any time. After closing, we will no longer collect the corresponding data, but it will not affect the use of the data during the authorization period.
Data portability rights: You have the right to request that we export your registration information and usage data in common formats (such as CSV, JSON), which will be processed by us within 15 working days for you to facilitate your transfer to other services.
Right to object: You can object to our processing of your personal data on legitimate grounds.
These rights apply to users in the EEA. If you wish to exercise your GDPR rights, please contact us via our customer support email and inform us of your request for rights.
5.2, CCPA (California Consumer Privacy Act)
If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the following rights:
Right to know: You have the right to request the categories of personal information about you that we collect and the purposes for which we use this information.
Right to Delete: You have the right to request the deletion of your personal information. Please note that, under CCPA, we may not immediately delete your information if your deletion request involves legal obligations, security requirements, transaction records, platform operations, or backup data. We will inform you of the specific reasons and do our best to comply with your privacy request.
Right not to sell personal Information: We will not sell your personal information, but you can ask us not to share certain data with third parties.
Non-discrimination: We will not discriminate against you for exercising your CCPA rights.
These rights apply to users in California. If you wish to exercise your CCPA rights, please contact us through our customer support email and inform us of your request for rights.
6. Rules for the protection of minors' personal information
We place a high priority on protecting the privacy of minors, particularly those under 18 years old (or the legal age in their jurisdiction). We strictly adhere to relevant laws and regulations, such as COPPA (Children's Online Privacy Protection Act) and GDPR-K (EU General Data Protection Regulation-Children's Section), and take the following measures to protect children's personal information:
6.2. Illegal Data Processing
If we become aware or receive confirmation that a user under the age of 18 has provided personal information, we will take immediate action, including but not limited to:
a. Immediate deletion of relevant data – All such data will be permanently removed from our servers and databases.
b. Account suspension – The user account will be blocked to prevent further access to or use of the application.
c. Notification of account closure – The user will be informed that their account has been closed and that their data has been deleted.
d. Restriction on re-registration – The user will be prohibited from creating a new account to prevent submission of any additional data.
As parents or legal guardians, you are responsible for supervising and managing your child’s use of [LolaChat]. If a minor provides false information and claims to have reached the legal age, you will bear full responsibility for any consequences resulting from such false statements. We strongly encourage parents and guardians to educate their children on the importance of online safety and to monitor their activities to ensure compliance with our policies and applicable laws.
7.1.Child Safety Standards for LolaChat
7.2.Age Restriction Statement
This service is only available to users aged 18 and over. We prohibit providing any services to children under the age of 13, and we will proactively delete their accounts if we discover such cases，
nor do we intentionally collect any personal information from them. If you are under the age of 13, please stop using this service immediately.
If we have unknowingly collected personal information from children under the age of 13, we will delete it immediately in accordance with applicable laws.
7.3. Protection of personal information of children (under 13 years old)
We strictly comply with applicable laws (including the Children's Online Privacy Protection Act (COPPA)) regarding the protection of children's privacy and take the following measures when processing children's information:
No Unsolicited Collection
We do not knowingly collect personal information from children under the age of 13, including account information, contact details, device information, etc.
No Targeted Content Display
This service does not contain content, advertisements, or behavioral guidance targeted at children, and will not attract or target users under the age of 13 in any way.
Parents'/Guardians' Rights
If a parent or guardian believes that their child under the age of 13 has submitted personal information to us, they can contact us through the contact information provided in this Privacy Policy. We will promptly delete the relevant data after verifying the identity.
7.4. Parental and Guardian Responsibilities
Guardians should guide minors in the proper use of online services and strengthen their awareness of protection. If guardians discover any inappropriate behavior or data submissions by minors on this service, please contact us immediately.
8. Information collected by individuals
We collect information about you when you interact with our apps, including accessing, installing, or registering an account, in order to deliver our services. Further details are provided below.
classification | Name of third-party SDK | SDK use |
Data processing and analysis | Firebase | It facilitates real-time data synchronization and is easily integrable. |
Advertising attribution | Adjust | Used for multi-dimensional attribution and AD performance tracking |
Payment related | Googale Play | We implement Google Play billing privacy policies rigorously to maintain the security of all users’ payment details. |
8.3. Information collection by third parties
Third-Party Account Login: If you use an external account, such as Google or Facebook, to log in, we may receive basic account information from that platform, depending on your account settings.
Payment service provider: When you make an in-app purchase, we may obtain transaction status information from the payment service provider.
8.4. Other information collection
Information that requires your authorization:Upon your authorization, we may collect information such as microphone, camera, photo album, and location data to ensure the best possible use of our app.
Information from partners: If our ads appear on other websites or platforms, our partners may share data with us about the effectiveness of their ads.
9. Sensitive personal information should be disclosed in detail
To provide full application functionality and the best user experience, this application needs to access users' sensitive personal data when using certain functions. All collection of sensitive permissions requires explicit user authorization. The application will inform users of the purpose of the permission through a pop-up prompt and provide "accept" or "deny" options. We will only access or use this data after the user has granted authorization：
Permission Types | Purpose Description |
Microphone permissions | Used to record your voice so that the other person can hear it. |
Camera permissions | Used for video calls, taking photos, or uploading profile pictures. |
Notification Bar Permissions | Used to receive push notifications and version update information from the App. |
10. How we use the information collected
Please rest assured that your information will not be shared or used by any third party. We may use your personal information for the following purposes:
Account creation and login: We use your registration information (such as email, phone number) to create your account and allow you to log in securely.
Customer support: Our customer service team may access your account information to help resolve any technical issues.
Payment processing: If you use a paid service (for example, buying coins for video calls), we will use your payment information to securely process the transaction.
What the app does: We may store your chat history and friends list to provide a seamless experience.
Recommended matching: We may recommend users based on your interests, preferences and usage habits to enhance interaction.
Display user profile: In order to help you find the right chat partner, we will show your basic information (such as nickname, avatar, gender) to other users and their information to you.
Optimizing the communication experience: Based on your usage data (e.g., chat duration, interaction frequency), we will adjust the matching mechanism to improve the accuracy of recommendations for a better social experience.
User behavior analysis: We analyze your usage habits (e.g., chat duration, match success rate) to optimize your experience.
Test new features: Before launching new features, we may test them with a subset of users to evaluate their effectiveness and gather feedback.
Performance optimization: We collect device information and network conditions to ensure that the App runs smoothly and reduces crashes or delays.
Investigate misconduct: If a user reports an issue (such as harassment, fraud), we will analyze the relevant chat logs and transaction data to take appropriate action.
Detect abnormal activity: We may regularly monitor abnormal activity (e.g., bulk creation of fake accounts, spam) and implement security measures.
Crack down on violations: If content violates our community guidelines, we may warn users, restrict their accounts or take legal action.
Regulatory compliance: We may process or store user data based on the user's location in accordance with relevant policies and laws.
Assistance in law enforcement: If we receive a request from an enforcement agency at the user's location, we may provide relevant user data to assist in an investigation or law enforcement.
11. Data sharing and disclosure
We are committed to safeguarding your trust and personal information security. We will not provide, disclose, or share your personal information with any third party unless we have obtained your consent or if applicable laws permit such sharing. This policy outlines the third-party service providers we may engage to assist or enhance our services, as detailed below:
Third party services | serve | Personal data involved |
Agora series | RTC | User ID, device information, IP address |
Rongyun | IM and RTC | User ID, device information, IP address |
Please note that when you upload or share personal information, posts, comments, videos, or other content, such content may be visible to anyone on the platform. [LolaChat] cannot guarantee that your content will not appear on third-party platforms. You should exercise caution when sharing personal information. We are not responsible for the information you choose to provide.
12. Data storage and risk management
Your privacy and personal data security are our top priority. We take all necessary measures to protect your information.
12.1 Data retention
Principle of retention by data Controller: We will retain personal information in accordance with relevant policies, laws and regulations and the purpose of data authorization. The principle of minimum necessary period shall not exceed the time limit required to achieve the original processing purpose. When the purpose of data processing changes or terminates, the data deletion procedure shall be initiated immediately.
User's voluntary submission of information: We will immediately perform data cleaning after processing the personal information submitted by you through feedback, consultation and other channels, and will not retain or back up in any form or transmit it to any third party.
Account information management: You are voluntary, account deletion/disability triggers a 30-day countdown to deletion mechanism
Instant messaging data: Chat log processing rules are by default subject to the session end burnout mechanism, unless temporarily stored for platform security purposes (e.g., suspected content review), but not for longer than the statutory investigation period.
12.2 Encrypted data storage
All sensitive data is encrypted both at rest and in transit.
12.3. Access restrictions
Access to your personal information is restricted to authorized personnel only.
12.4. Data minimization
We only collect and store your information when necessary.
12.5 Data storage location
Your personal data may be stored on servers located in different parts of the world (including the United States, Europe and Asia).
12.6 Precautions
Security instructions for non-sensitive information: Email address, device IP address, and basic usage behavior data. We declare that we will use industry-standard protection measures to protect you from abnormal login behavior, but we cannot provide 100% security guarantee.
Definition of responsibility for third-party information sharing: When you choose to jump to a third party, interact with the interface, or share the behavior, we regard such behavior as the user exercising the data autonomy and exceeding the scope of security responsibility beyond our service boundary.
13. Your rights and choices
We respect your right to privacy. When using the product, we provide you with a variety of options to manage your personal information and exercise your rights.
13.1 Personal Information Access and Correction Policy
Access: You can log in to your account at any time to view the personal information stored by us, including but not limited to your user name, email address, profile picture, chat history, etc.
Correction: If your personal information changes and affects your normal use of the App, you can update your information in the App or submit a correction request through pertanyaanonline@gmail.com.
Restrictions: Please note that in certain circumstances (such as those involving security or legal compliance requirements), we may not be able to provide full access. However, we will do everything possible to meet your request and provide a reasonable explanation.
13.2. Delete your personal information
You have the right to request the deletion of your personal information, including but not limited to account data, chat records and payment information.
In the Settings of the application, you can submit a "delete account" request. We will process your request and delete your personal data within 7 working days.
In certain circumstances (e.g., legal compliance, fraud investigation, account settlement), we may need to retain certain information for a period of time. Once these reasons no longer apply, the data will be permanently deleted.
13.3 Revocation of authorization
a. Disable data access
You can manage specific permissions on the device or within the application to limit our access to certain data. The following paths are common and may vary slightly from device to device:
Location access: If you do not want the App to access your location information, you can disable this permission through device Settings> Privacy> Location Services. This may affect location-based recommendations or matching functions.
Notification permissions: You can disable push notifications in App Settings to avoid receiving updates, message alerts, or marketing notifications.
Microphone and Camera: If you do not want the application to access your microphone or camera (for example, for video chat), you can disable the permission in device Settings → Privacy → Camera/Microphone. This may affect the video call function.
b. Cancel subscription information
If you do not want to receive promotions, recommendations, or other marketing messages, you can unsubscribe by following these steps:
Email: Click the unsubscribe link at the bottom of the marketing email to stop receiving marketing emails.
App notification: Go to App Settings> Notification Preferences to disable promotional notifications while retaining necessary service notifications (such as payment reminders, account security notifications).
c. Request to stop specific data processing
You can ask us to stop processing your specific data, including:
Matching recommendations: If you do not want personalized matching based on your profile, preferences, or interaction data, you can disable this feature in "App Settings"> "Privacy".
Behavior analysis: We may analyze your usage habits to optimize the product experience. If you do not want the App to analyze your usage behavior (e.g., access history, usage frequency), you can limit data analysis in the privacy Settings.
Third party data sharing: While we do not sell your personal information, if you want to limit the sharing of data with certain third parties (such as advertising partners), you can manage it in Data Sharing → Privacy Settings or contact customer support directly.
d、 special explanation
We will process your request as soon as possible and provide feedback via email within 7 days.
For data that cannot be deleted immediately (e.g., archived data for legal compliance or fraud investigation), we will provide a reasonable explanation within 7 days.
If you have any questions about your privacy, please contact us through customer support.
14. Policy modifications and synchronization
Unless required by Google Play policies, laws and regulations, new features or business and technical changes, this policy will not be updated at will.
If there is an update, we will notify you in a variety of ways, including but not limited to in-app notifications, email and announcements.
Continuing to use the application after receiving an update notification means that you agree to the new policy. If you do not agree with the new policy, you can adjust data processing permissions in your privacy Settings, contact customer support for other solutions, or disable and delete your account or application.
15. Contact us
If you have any questions about our Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:
Official Email: pertanyaanonline@gmail.com
We are committed to protecting your privacy. At [LolaChat], safeguarding your personal information is our top priority, and every piece of feedback you provide helps us improve our services. Thank you for choosing [LolaChat]—let’s work together to ensure privacy security.